Return & Exchange Policy

1. Introduction

At Oh-lala.co, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This Return & Exchange Policy outlines the steps to return or exchange your items.

2. Eligibility for Returns

You can return your item within 30 days from the date of receipt, under the following conditions:

• The item must be unused and in its original condition, with tags and packaging intact.
• Items must be returned in their original packaging (including any protective seals, if applicable).
• Non-returnable items include personal care items, gift cards, and items marked as final sale.

3. How to Return an Item

To return an item, please follow these steps:

• Contact our customer support team via email or phone to initiate a return.
• Provide your order number, item(s) to return, and the reason for the return.
• Once the return is approved, you will receive a return authorization and shipping instructions.
• Pack the item securely in its original packaging, along with the return form provided by our support team.
• Ship the return item to the designated address. You will be responsible for return shipping costs, unless the return is due to a defective or incorrect item.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please follow the same process as a return. Once we receive your return, we will send you the exchange item, subject to availability.

5. Refund Process

Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange a return and provide a full refund or replacement at no additional cost to you.

7. Non-Returnable Items

We cannot accept returns for the following items:

• Gift cards
• Personal care products
• Items marked as non-returnable at checkout or on the product page

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return reaches us.

9. Late Returns

Items returned after the 30-day return window will not be accepted. If a return is approved beyond the standard return window, a restocking fee may apply.

10. Contact Us

If you have any questions or need assistance with your return or exchange, please reach out to our customer support team:

• Email: support@oh-lala.co
• Phone: +357 26 272134